Below you will find answers to the most frequently asked questions. If you don't find your answer below, please call us at our 24Hours Customer Service 0086-18022372998 and we'll be happy to help you out.
1.Do you have a minimum order?
Yes,normally our minimum order quantity will be 5,000-10,000pcs per item!.
2.What form of payment do you accept?
We accept T/T(wire transfer) 30%-50% as down payment and balance is before shippment.And we keep other payment way negotiable when you keep long term business relationship with us!
3.What are your advantages in the competitive markets?
Our advantages are quickly action, professional designs, rich material sources, strict production management, best quality control, punctual delivery, easy communication and reasonable prices.
4.How fast will my order ship?
Our lead time is 25-35 working days not including the Chinese Legal holidays afer receiving your depsoit and confirmation samples based on 5,000pcs. If we have stock in our warehouse, we try to ship them in 24 hours. Of course this time frame may vary depending on the carrier you choose.
5.How do you ship orders?
Normally, we can arrange Ocean shipment and Air shipment. If you have pointed forwarder, just send the contact information for us to arrange shipment, If you do not have a forwarder, we can help you find one.
6.What shall we do if we need to put logo on the products?
Just send the logo by e-mail, attached the documents by Adobe Illustrator or PDF file.Sometimes fonts file is need to be privide. We have our own artwork engineer in office, we can do silk printing and hot stamping in normal color on product, and the final looks on the samples will be forwarded to you for approval .
7.Will you expose our project design and idea which we share with you even we didn't work with you at last?
We welcome you share your project and ideas with us, our professional and experienced engineer will evaluate its feasibility and realized it, meanwhile, we will keep all of your information confidential unless you ask us to open!
8.Can we get your stock samples free of charge?
Yes,we can send you 1-5pcs and five models samples free of charge for first time,but we need your account number of FedEx or DHL or UPS or TNT ..., then the required free samples will be sent out within one week by freight collected from the customer’s/ consignee’s account. After one time sucessful cooperation,we will provide you sample parcels maximum 3 times free of charge including the international courier express cost. And when you become our long-term business partner, we will send you our new samples all free of charge from time to time.
9.Do you charge the sampling fee if we want our own logo and decoration?
Yes, we will charge you the sampling cost $100-USD$200 each model if you need make samples according to your demands, when the order is confirmed, we will return the cost back to you by deducting it from the order amount.
10.Price is sensitive topic, how do you comment on your price level?
Our products lines belong to middle level prices at good quality. We do not produce cheap items at cheap prices. We would like to work on the long term relationship with customers. Is saving a few dollars worth the hassle?
11.How do I know if my product is compatible with the packaging?
You should always test your product with the samples that we send to you prior to purchasing them. It is the purchaser's sole responsibility to determine the compatibility of their product with the packaging they intend to use. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals.
12.What is your usual terms of payment?
For small orders value less than USD50,000,we adopt 30% T/T deposit and balance 70% T/T against shipment. For orders value over than USD50,000, we accept irrevocable L/C at sight or T/T payment term.
13.Do you have a creative team involved in designing products?
Yes, we have couple of innovative designers in our head office adequately equipped with CorelDraw, 3D Max & Advanced CAD systems, they can very well understand what the customers want and work out the needed arts precisely, as well as constantly develop and evolve the new products lines . We launch our new collection every year and update the catalogues with new items.
14.What if part of my order is damaged or missing?
Please note that all shipments are insured. It is important for you to count your cases and inspect them for damage before you sign for them. If you notice any missing or damaged goods, report this to the driver and make sure it is noted on the receiving documents. Contact us immediately and advise us of the situation.
Have more questions that haven't been answered here? Please call us at 0086-20-87563424 to get your questions answered, or send us your question.
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